Buying from 1688 is just the start, and as your alibaba china wholesale, DHS sticks with you long after the sale. Our after-sales support includes handling returns, exchanges, and any supplier issues, ensuring your satisfaction. Our dedicated team responds to queries in under 4 hours, keeping your business running smoothly. With DHS, you’re never left in the lurch.
Our 89% client renewal rate proves we’re in it for the long haul. Whether you need help with a defective product or guidance on future orders, DHS is your partner. We also offer insights to optimize your product line, helping you stay ahead of the competition. Choose DHS as your alibaba china wholesale for support that goes beyond the transaction.
With so many alibaba china wholesale out there, DHS stands out like a neon sign in a fog. Our AI-driven factory matching, 15+ years of experience, and network of 3,182+ factories give us an edge. We’re not just a service—we’re your strategic partner in sourcing success.
Our 99.3% quality pass rate, 96.8% on-time delivery, and 89% client renewal rate prove we deliver. From transparent pricing to eco-friendly packaging, DHS goes beyond the basics to elevate your business. Choose us as your alibaba china wholesale for a sourcing experience that’s a cut above.
Q: How experienced are 1688 purchasing agents in handling international orders?
A: Most 1688 purchasing agents have over a decade of experience, serving thousands of global clients, including 70% e-commerce businesses. They’ve built networks with over 3,000 verified factories and maintain a 96.8% on-time delivery rate, ensuring smooth international transactions for products ranging from electronics to apparel.
Q: What happens if I receive defective products from 1688?
A: In rare cases of defects (0.7% return rate vs. industry’s 5.2%), agents coordinate with suppliers for replacements, refunds, or repairs. Their after-sales support resolves issues quickly, often within 4 hours, ensuring minimal disruption to your business.
Q: Do 1688 purchasing agents provide tracking for shipments?
A: Yes, agents supply tracking numbers for all shipments, allowing real-time monitoring via online platforms. Their logistics teams provide updates and respond to inquiries within 4 hours, keeping you informed throughout the process.
Q: Can a 1688 purchasing agent protect my intellectual property?
A: Agents safeguard your IP by using NDAs, secure communication channels, and vetted suppliers. They conduct due diligence to ensure suppliers respect your designs and provide legal support if issues arise.
DHS helped us identify trusted factories for our silicone kitchen tools. Their team managed everything with incredible attention to detail.
Our collapsible camping cookware line was made possible thanks to DHS. They handled mold creation, testing, and delivery seamlessly.
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Call Us: +86 193 7668 8822
Email:[email protected]
Add: Building B, No.2, He Er Er Road, Dawangshan Community, Shajing Street, Bao'an District, Shenzhen, China
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